The Secret Life of a 311 Service Request
Becky Katz, Nirmalan Vijeykumar, Tyler Hadley, Chris Kousinioris, Dan Mazlia
Have you ever wondered what happens after you report a broken sidewalk, a missing sign, or a pothole to 311? Join us for a behind-the-scenes look at how a service request travels through the City’s systems, from the moment a call, email, or app submission is received to the crews on the ground who make repairs and keep the city running.
Led by City of Toronto’s Transportation Services and Customer Experience (311 Toronto) staff with experience overseeing maintenance and utility work, this walk will explore the journey of a service request, the complexities of 311 data sets, and the challenges of keeping a city in good shape. Expect insights, stories, and a newfound appreciation for the invisible network that repair our city infrastructure
Walk Start Location:
Berczy Park at the Dog Fountain
Walk End Location:
David Crombie Park (Princess Street and The Esplanade)
Date:
Language:
Saturday, May 2
English
Start Time:
11:00:00 AM
Duration:
1:15:00
Theme:
Architecture and Urban Planning, People and Communities, city services
Accessibility:
Breaks encouraged, Busy sidewalks, Dog-friendly walk, Family-friendly walk
Attendees Identify You: