The Secret Life of a 311 Service Request
Becky Katz, Dan Malizia, Nirmalan Vijeyakumar
Have you ever wondered what happens after you report a pothole, a missing sign, or a broken bike lane curb to 311? Join us for a behind-the-scenes look at how a service request travels through the City’s systems, from the moment a call, email, or app submission is received to the crews on the ground who make repairs and keep the city running.
Led by City of Toronto’s Transportation Services Operations and Maintenance and Permits and Enforcement staff with experience overseeing maintenance and utility work, this walk will explore the journey of a service request, the complexities of 311 data sets, and the challenges of keeping a city in good shape. Expect insights, stories, and a newfound appreciation for the invisible network that repair our city infrastructure
Walk Start:
10 Soho St, Toronto, ON M5T 1Z6 (MEC)
Blue Jays Way and Front
Walk End:
Date:
Start Time:
Saturday, May 3
11:00:00 AM
Duration:
1:15:00
Language:
English
Theme:
Architecture and Urban Planning, Environment and Sustainability, People and Communities, Transit and Accessibility, City Operations
Accesibility:
Uneven terrain, Breaks encouraged, Busy sidewalks, Dog-friendly walk, Family-friendly walk, Walk leader will use audio amplification
Attendees Identify You:
Leaders will be wearing city of Toronto hats or t-shirts and will have a sign